Do not send any return directly to Cowboy Safes & Outddor. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to Returns@CowBoySafes.com and we will process an insurance claim on your behalf.
Safes / Cabinets Return Policy:
We take great pride in ourselves and our products, therefore, customer satisfaction is our number one concern. We urge customers to double check their orders before check out but when necessary we do have a 30-day return policy on manufactured items. Please contact us regarding your return to receive a return written authorization note and the correct location to send your item. It is essential that each item is in its original condition and packaging. Customers are Responsible for the Return Freight Charges and a 33% restocking fee. Once the return item has been received and inspected you will receive a credit for the total of your purchase minus the freight and restocking fees.
Unfortunately, we can not receive returns on custom build items. If the item you are purchasing requires manufacturing specific to your order details the item is not eligible for our 30-day return policy or cancellation.
All returns will be accepted up to 30 days from the date of purchase. Returns must be in original packaging and new condition with all hardware, instructions, warranties, registration information and packaging material. Please call Cowboy Safes & Outdoor at 972-798-8797 to request a Return Authorization number. Upon Return Authorization approval, Cowboy Safes will provide the customer with the appropriate shipping instructions and return address. Returns will not be accepted without a Return Authorization number. Refunds will be re-applied to original Credit Card and will equal the purchase price minus our actual shipping costs to the original delivery location and 33% restocking fee. Return shipments must be paid by the customer and shipped to our designated warehouse with adequate shipping insurance. Please select a reliable Freight carrier that will provide a tracking number, shipping insurance and proper packaging as Cowboy Safes will not be held responsible for lost or damaged returns. All returns will be inspected by manufacturer warehouse staff to determine if the return meets the stated criteria. Refunds will not be issued if there are missing parts, packaging or product cannot be resold as new. Manufacture warranty does not cover damages caused by misuse or improper handling. Warranty is null and void if modification or maintenance is provided by someone other than the manufacturer. Unauthorized returns or returns without prior approval will be returned to customer freight collect.
Damage Reporting Requirement:
You must report any visible damage on delivered items within 5 days of delivery to be eligible for a refund, exchange or part replacement. If delivered items with visible damage are not reported within this time frame, the refund or exchange will not be accepted. To report damages and obtain the required claim number, please call 972-798-8798 between the hours of 9:00 a.m. and 6:00 pm Central Time.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to a $35 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.